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  • Programs & Services
    • Adult Programs
      • Telehealth
      • Inpatient Treatment
        • General Psychiatric
        • Crisis Stabilization
        • Medical Detoxification
      • Outpatient Treatment
        • Partial Hospitalization Program
        • Intensive Outpatient Program
        • Chemical Dependency Half Day Program
    • Adolescent Program
    • Military Personnel Treatment
  • About Us
    • Meet the Team
    • Facility & Campus
    • Licensing & Accreditation
  • Admissions
    • For Patient & Families
    • What to Bring
    • Visitation
    • Insurance
  • Resources
    • Partnerships
    • Community Resources
    • Release of Information
Visitationzach.fogleman2020-01-20T11:29:34-07:00

Visitation and Phone Call Guidelines

At Palmetto Lowcountry Behavioral Health, we believe the involvement of loved ones is incredibly valuable to every patient’s recovery process. If you will be visiting a friend or family member at the hospital, please read our visitation guidelines and security and privacy policies below.

PATIENT CONFIDENTIALITY

All visitors and callers must know a patient’s ID number to visit or call their loved one during treatment. Every patient receives their ID number at admission and provide it to friends and family at their own discretion.

Having a patient ID number alone does not allow a person to obtain information on a patient’s treatment or care. We must have a signed release of information from the patient or legal guardian or a medical power of attorney documentation to allow access to a patient’s protected medical or treatment information.

VISITATION RULES

  • We reserve the right to restrict visitors who appear impaired, ill or improperly dressed.
  • Visitors must be at least 14 years old.
  • All visitors must sign in and sign out and obtain a visitor’s badge at the reception desk.
  • Wear appropriate attire (no tight or revealing clothes and no logos related to gangs, alcohol, drugs, satanism or sex).
  • Leave all personal belongings out of sight in your vehicle. Car keys are the only items visitors can bring on the unit.
  • All items brought for patients must be signed in and left at the reception desk.  No food or drinks can be brought for patients, and visitors are not allowed to have food or drink during visitation.
  • No food or drinks can be brought for visitors.
  • On the adolescent unit, only immediate family members may visit.
  • A visit can be stopped if staff feel the environment is unsafe, patient or visitor behavior is out of control or the visit disrupts others.

VISITING HOURS

Unit 2
Tuesday and Thursday – 6:15 p.m. to 7:15 p.m.
Saturday – 1:15 p.m. to 2:15 p.m.

Unit 3
Wednesday – 6:00 p.m. to 7:00 p.m.
Saturday – 4:15 p.m. to 5:15 p.m.
Sunday – 2:00 p.m. to 3:00 p.m.

Unit 4
Monday – 6:45 p.m. to 7:45 p.m.
Friday – 5:45 p.m. to 6:45 p.m.
Sunday – 1:00 p.m. to 2:00 p.m.

Unit 5
Tuesday – 6:00 p.m. to 7:00 p.m.
Thursday – 6:30 p.m. to 7:30 p.m.
Saturday – 1:45 p.m. to 2:45 p.m.

Unit 6
Monday through Friday – 6:00 p.m. to 7:00 p.m.
Saturday and Sunday – 12:15 p.m. to 1:15 p.m.

Unit 7
Monday through Friday – 6:00 p.m. to 7:00 p.m.
Saturday and Sunday – 12:15 p.m. to 1:15 p.m.

PHONE CALL RULES

Patients on all units have phone access. Calls are limited to 10 minutes to allow everyone the opportunity to use the phone. Patients are not allowed to have cell phones during their stay with us. Adult patients can make and receive calls between 7:00 p.m. and 10:00 p.m.

Patients who need privacy for phone calls should speak to a social worker on their unit.

Get Help Today

Palmetto Lowcountry Behavioral Health is available 24/7 to discuss treatment options and schedule confidential, no-cost assessments. Call 843-747-5830 or 877-947-3223 (toll-free) to take the first step.

In case of emergency, please dial 911 or seek the nearest emergency room.

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Palmetto Lowcountry Behavioral Health
2777 Speissegger Drive Charleston, SC 29405
Phone: 843-747-5830
Toll-free: 877-947-3223

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TRICARE® is a registered trademark of the Department of Defense, Defense Health Agency. All rights reserved.

Physicians are on the medical staff of Palmetto Lowcountry Behavioral Health, but, with limited exceptions, are independent practitioners who are not employees or agents of Palmetto Lowcountry Behavioral Health. The facility shall not be liable for actions or treatments provided by physicians.

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