Visitation and Phone Call Guidelines

At Palmetto Lowcountry Behavioral Health, we believe the involvement of loved ones is incredibly valuable to every patient’s recovery process. If you will be visiting a friend or family member at the hospital, please read our visitation guidelines and security and privacy policies below.

PATIENT CONFIDENTIALITY

All visitors and callers must know a patient’s ID number to visit or call their loved one during treatment. Every patient receives their ID number at admission and provide it to friends and family at their own discretion.

Having a patient ID number alone does not allow a person to obtain information on a patient’s treatment or care. We must have a signed release of information from the patient or legal guardian or a medical power of attorney documentation to allow access to a patient’s protected medical or treatment information.

VISITATION RULES

• We reserve the right to restrict visitors who appear impaired, ill or improperly dressed.
• Visitors must be at least 14 years old.
• All visitors must sign in and sign out and obtain a visitor’s badge at the reception desk.
• Wear appropriate attire (no tight or revealing clothes and no logos related to gangs, alcohol, drugs, satanism or sex).
• Leave all personal belongings out of sight in your vehicle. Car keys are the only items visitors can bring on the unit.
• All items brought for patients must be signed in and left at the reception desk.  No food or drinks can be brought for patients, and visitors are not allowed to have food or drink during visitation.
• No food or drinks can be brought for visitors.
• On the adolescent unit, only immediate family members may visit.
• A visit can be stopped if staff feel the environment is unsafe, patient or visitor behavior is out of control or the visit disrupts others.

VISITING HOURS

Unit 2
Tuesday and Thursday – 6:00 p.m. to 7:00 p.m.
Saturday – 1:15 p.m. to 2:15 p.m.

Unit 3
Monday and Friday – 6:15 p.m. to 7:15 p.m.
Sunday –  1:00 p.m. to 2:00 p.m.

Unit 4
Wednesday and Saturday – 6:00 p.m. to 7:00 p.m.
Sunday –  2:00 p.m. to 3:00 p.m.

Unit 5
Monday and Thursday – 6:00 p.m. to 7:00 p.m.
Saturday – 4:15 p.m. to 5:15 p.m.

Unit 6
Monday through Friday – 6:00 p.m. to 7:00 p.m.
Saturday and Sunday – 12:15 p.m. to 1:15 p.m.

Unit 7
Monday through Friday – 6:00 p.m. to 7:00 p.m.
Saturday and Sunday – 12:15 p.m. to 1:15 p.m.

PHONE CALL RULES

Patients on all units have phone access. Calls are limited to 10 minutes to allow everyone the opportunity to use the phone. Patients are not allowed to have cell phones during their stay with us. Adult patients can make and receive calls between 7:00 p.m. and 10:00 p.m.

Patients who need privacy for phone calls should speak to a social worker on their unit.